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WARNING: When installing the drivers, do not interrupt the download process once it has begun. Once the model number has been identified for the product, proceed to download the USB drivers by clicking on the link that corresponds to the product.

Refer to the Cable Modem USB Driver Matrix section of this document to download the appropriate drivers.

NOTE: The model number will begin with SB or SBG for Motorola SURFboard modems, (e.g. The exact location and label format varies by model.

Locate the small white sticker on the bottom panel of the modem.

When this happens, complete the USB Installation with the previous release (v2.4.1.7) of the Motorola USB Driver Package. To fully support the v2.4.7.3 USB Driver Package, the following releases (or newer) are required.Īttempting to install the newest drivers with older releases of SB5101 or SB5101NU firmware will result in the following error: This device cannot start. NOTE 2: The SB5101 and SB5101NU models, including the EuroDOCSIS and International(i) variants require the latest release of firmware in-order to successfully install and support the latest USB Drivers. Drivers is software that is installed on the computer in order to communicate with the modem via USB. NOTE 1: Firmware is software that is pre-installed in the modem in order for it to function. Please contact Motorola technical support for questions. The warranty, if any, is void on the product and no replacements or refunds will be provided in this case. Motorola is not responsible for any damages or loss associated with the downloading and installation of incorrect drivers to the product. WARNING: Install only the drivers that apply to the specific product model number. These drivers are not compatible with Macintosh or Linux operating systems. NOTE 2: The drivers included in this document are compatible with Windows operating systems.

NOTE 1: USB drivers are not required when connecting to the cable device with an Ethernet cable.

This documentation provides information on verifying the model number and downloading the correct USB drivers. For specific Motorola SURFboard cable modems and gateways, software (known as drivers) will need to be installed when connecting to the cable device with a USB cable.